Cancellation Policy

Effective 2026 

At Luya Couseling, we aim to provide high-quality mental health services. Please review our refund policy before scheduling sessions:

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1. Session Fees

• Payment is due at the time of service.

• Fees for completed sessions are non-refundable.

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2. Cancellations and Rescheduling

• Cancellations or rescheduling require at least 24 hours’ notice.

• Sessions canceled with less than 24 hours’ notice or missed sessions will not be refunded.

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3. Insurance

• Refunds are subject to your insurance provider’s policies if sessions are billed to insurance.

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4. Contact

For questions about this policy, please contact us.